Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a dedomino account — from how we handle your wallet transactions with DANA, OVO, and GoPay, to what happens when you contact our support team.

Account EligibilityWallet & Payment RulesDANA · OVO · GoPayAccount Suspension PolicyIndonesia Eligible Regions

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HOW WE HANDLE THIS

Account Security and Data Under These Terms

We keep your account data and transaction records in line with the commitments stated in these terms. Here is what that means in practice for your account on dedomino.

Account Data Retention

We retain your account data for as long as required by applicable law and our internal compliance process. You may request a copy of your data through the support team at any time.

Wallet Transaction Records

Every DANA, OVO, and GoPay transaction tied to your account is logged. If a discrepancy appears, submit a dispute via live chat and we will trace the transaction record on our end.

Cookie and Session Terms

We use session cookies to keep you logged in during a browsing session on mobile or desktop. Closing your browser ends the session. Persistent cookies are used only for performance and can be cleared from your device settings.

Requesting a Terms Change Review

If you disagree with an updated clause, contact our support team before continuing to use the account. Continued use after a terms update constitutes acceptance of the revised conditions.

What These Terms Actually Cover

dedomino Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on dedomino, you enter into an agreement with us. These terms govern every part of that relationship — how your account is opened and verified, how deposits and withdrawals are processed through DANA, OVO, or GoPay, and the conditions under which

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we may restrict or close an account. You must be of legal age under applicable local law and in an eligible region to use this platform. We do not accept accounts from regions where access is prohibited by local legislation. Payment rails like DANA, OVO, and
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GoPay are supported as deposit and withdrawal methods; their availability at any given time depends on third-party service conditions we do not control. We process wallet withdrawals only to the same e-wallet used for the original deposit, and we verify account ownership before any transfer is
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released. Misuse of the platform — including creating multiple accounts, providing false identity details, or attempting to manipulate game outcomes — is a breach of these terms and may result in immediate account suspension without prior notice. If your account is suspended, you may contact our
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support team to request a review. These terms may be updated; we will notify you through your registered account when a material change is made.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Support Our chat team can walk you through specific clauses, account restrictions or wallet verification questions. Available directly from your account dashboard on mobile or desktop.

Email for Account Queries Send detailed questions about account terms, suspension reviews or payment disputes to our support email. Include your registered wallet type — DANA, OVO, or GoPay — for faster handling.

In-Account Help Centre Your account settings contain a help section where you can flag a terms-related issue directly. Our team in Indonesia reviews submissions and responds with account-specific context.

Your Questions on These Terms, Answered

These are the questions we get most often about how our terms apply to your account. If yours is not here, live chat is the quickest path to a direct answer.

The core account terms apply equally regardless of whether you use DANA, OVO, or GoPay. Wallet-specific conditions — like withdrawal routing — are noted in the payment section of these terms.

A breach — such as opening duplicate accounts or providing false identity details — may result in account suspension. You can request a review through our support team after suspension is applied.

Access depends on whether your region is covered under local law. Where local law permits and your region is eligible, your account will function normally including DANA and GoPay deposits.

We notify you through your registered account when a material change is made to these terms. Review the notification before your next session and contact support if you have questions about the update.

Yes. Submit a data deletion request via the support email or live chat. We will process it in line with applicable local law, which may require us to retain certain records for a defined period.

Yes — the same terms govern your account whether you access dedomino from your phone browser or desktop. Session behaviour differs by device, but your account rights and obligations remain identical.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoDedomino Glossary Accountdedomino Login InfoPrivacy Policy

Terms That Cover How Your Account Works

Account Security and Data Under These Terms

Reach Us About These Terms

Your Questions on These Terms, Answered

01 Do these terms apply differently based on which e-wallet I use?

02 What happens if I break one of the account rules?

03 Can I use my account if I am in Bekasi or Tangerang?

04 How do I know when these terms have been updated?

05 Can I request deletion of my account data?

06 Are these terms the same for mobile and desktop access?

Terms & Conditions

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