dedomino - Banking Deposits and Withdrawals Indonesia

Moving Your Balance Back to Your E-Wallet

Withdrawals go back to the same wallet you used to deposit — this is how we keep the account flow consistent and your money moving to the right place. Before your first withdrawal clears, we confirm your account identity matches the wallet holder name. That one-time check protects your balance from being redirected. After that, subsequent withdrawals follow a shorter path. The

amount you can withdraw per transaction is shown in the cashier at the time you request it. We do not add a withdrawal fee on our end, though your wallet provider may apply their own transfer terms.

Go to Withdraw — Open the cashier and select Withdraw. Your linked wallet options appear based on what you've used to deposit.
Enter the Amount — Type in how much you want to move out. The cashier shows your available balance and any per-transaction limits.
Confirm Identity Check — First-time withdrawals require a quick name and account match. Have your wallet registered name ready — it needs to match your dedomino account.
Request Submitted — Once confirmed, the withdrawal request goes into processing. You'll see the status update in your account transaction history.

SUPPORTED PAYMENT METHODS

Payment Methods We Accept

We support Indonesia's most-used e-wallets directly. Each option connects to your account wallet without routing through a third party on our side. Availability depends on your account region and local law.

DANA Indonesia's widely used digital wallet. Deposits and withdrawals link directly to your DANA account by registered phone number.

OVO OVO transfers connect via your OVO app. Fast for both deposits and payouts when your account name is verified.

GoPay GoPay sits inside the Gojek app. Send from your GoPay balance to the cashier reference shown in your account.

ShopeePay Available for deposits in supported account regions. Check the cashier for current availability on your account.

Bank Transfer Selected Indonesian banks are supported. Transfer reference and account details are generated per transaction in the cashier.

Adding Funds to Your dedomino Account

Your deposit goes from e-wallet to account balance in a single flow. Open the cashier from your mobile browser, pick your wallet, and the system generates a transfer reference tied to your account — no manual codes to copy across apps. DANA, OVO, and GoPay are all on the list. ShopeePay and bank transfer options appear based on your account region. We

do not charge a deposit fee on our side; check your wallet provider for any transfer charges they apply. The minimum deposit amount is shown at checkout and varies by payment method.

Open the Cashier — Head to the Deposit tab inside your dedomino account. It's one tap from the main menu on mobile.
Choose Your Wallet — Select DANA, OVO, or GoPay. The page shows the exact account or QR reference you need to send to.
Send the Amount — Open your chosen wallet app, send to the reference shown, and confirm with your PIN or biometric.
Balance Confirmed — Your dedomino balance updates once the transfer is received. Refresh the lobby page if it doesn't appear in a few moments.

Verifying Your dedomino Account

Account verification is how we keep your balance secure and make sure withdrawals reach the right wallet. It's a one-time process — once your account is verified, it stays that way. We need a government-issued ID that shows your name clearly, and the name must match the wallet account you use to transact. If you transact with DANA, the name on your

DANA account needs to line up with your dedomino profile. Upload your document through the verification section in account settings. Our team reviews submissions and updates your status. If anything looks unclear in the upload, we'll reach out through your registered contact.

Open Account Settings — Navigate to the Verification section. You'll see your current status and a document upload prompt if verification is still pending.
Upload Your ID — A national ID card or passport works. Make sure all four corners are visible in the photo and the text is readable.
Name Match Check — Confirm the name on your ID matches your dedomino account and your registered e-wallet. Mismatches are the most common delay cause.
Verification Complete — Once approved, your account is marked verified. Withdrawal limits may increase and the process for future payouts becomes faster.

Common Questions About dedomino Banking

Quick answers to what we hear most about deposits, withdrawals, and account verification on dedomino.

DANA deposits typically reflect in your dedomino balance within moments of the transfer confirming on the DANA side. If it hasn't appeared after a few minutes, check your transaction history before contacting support.

We route withdrawals back to your deposit wallet as a security measure. To use a different method, update your linked wallet in account settings and complete any re-verification required.

A government-issued national ID or passport is sufficient. The name must match your registered e-wallet account. Partial or blurry uploads are the most common reason verification takes longer.

Minimums vary by payment method and are shown in the cashier at the time you transact. We do not publish a fixed figure here because they can be adjusted — always check the cashier screen for the current amount.

Check your account transaction history first to confirm the request was submitted. If it shows pending beyond the expected window, reach out to our Indonesia support team with your transaction reference number for a status update.

The withdrawal will be held until the name match is resolved. Update your dedomino profile or contact support with your registered ID to correct the mismatch before re-submitting the request.

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