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What Governs Your Account on dedomino

These legal terms set out how your account, your data, and your activity on dedomino are handled — covering everything from how we store your details to what happens when you contact support.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay Wallet ScopeData Handled SecurelyContact Rights Reserved
dedomino What Governs Your Account on dedomino
HOW WE HANDLE DATA

Account Security and Your Policy Rights

We handle your account data with a clear framework — what we collect, how long we keep it, and what you can do about it. This section covers the four areas where your legal rights intersect directly with how dedomino operates day to day.

Data Collection Scope

We collect the details you provide at registration plus transaction data from your DANA, OVO, or GoPay activity. We do not collect data beyond what account operation and legal compliance require.

Cookie and Tracking Policy

Our site uses functional and analytics cookies to keep your session active and measure page performance. You can manage cookie preferences through your browser settings at any time without losing your account access.

Account Security Practices

Account access is protected through OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while the issue is reviewed.

Data Retention and Deletion

We retain your account and transaction records for the period required by applicable regulations. To request a summary of what we hold or to ask about deletion, submit a written request through the email channel listed above.

CONTACT LEGAL TEAM

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, want to request a copy of your data, or need to flag a compliance concern, these are the channels that route directly to our policy team. Response times vary by channel and volume, but we aim to acknowledge every legal query promptly.

Live Chat Support Open the chat widget from any page on dedomino. Choose the account or legal topic when prompted. This channel is available during staffed support hours for Indonesia accounts.
Email for Policy Queries Write to our support address with your registered account email in the subject line. Legal and data requests submitted this way are logged and tracked through to resolution.
Account Help Centre Log into your dedomino account and navigate to Help. From there you can submit a formal query about your account terms, wallet data, or any policy document you need clarified.

Common Questions About Our Legal Terms

These are the questions we hear most often from people reviewing our terms. If something is not covered here, the account help centre or email channel will get you to the right answer.

Access depends on local law and is available only where local regulation permits. We recommend checking your local eligibility before registering an account on the platform.

We collect your name, contact details, and the wallet information you link — such as your DANA or OVO account. Transaction data from deposits and withdrawals is also logged against your account.

Yes. Send a written request from your registered email address to our support team. We will confirm receipt and provide your data summary within the period set by applicable policy.

Log into your dedomino account and go to account settings. Keeping your phone number and email current ensures you receive any policy update notices or OTP verification codes without delay.

We notify you of material changes via your registered contact. Continued use of the account after a notified change is treated as acceptance of the updated terms, so reviewing notices matters.

Your wallet transactions fall under our account terms for what we process on our side. The individual policies of GoPay, OVO, and DANA also apply independently to those payment rails.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.