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How dedomino Handles Your Personal Data

Your account information and payment details — whether you use DANA, OVO or GoPay — are handled with clear rules on what we collect, why we collect it, and how long we keep it.

Account data kept secureDANA, OVO, GoPay payment privacyYour right to access or delete dataNo data sold to third partiesContact us to update your records
dedomino How dedomino Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your account — including any payment records linked to your DANA, OVO or GoPay wallet — our support team handles these requests directly. Use the channel that works best for you and include your registered account details so we can locate your records quickly.

Team online

Live Chat

Open the chat widget from your account dashboard at any time. For data requests, state your registered email and the specific information you want to access or remove.

Email Support

Send a written data request to our support address listed in your account settings. We acknowledge requests and give you a clear timeline for resolution.

Account Settings

Some data updates — like your contact number or linked e-wallet — can be changed directly inside your account profile without contacting support at all.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

From the moment you log in on your mobile browser to the point your GoPay withdrawal clears, your data passes through encrypted connections. Here is what we do on each key area of data handling so you know the process, not just the promise.

Cookies and Session Data

We use session cookies to keep you logged in across your mobile browser. You can clear these from your device settings; doing so will end your active session and require a fresh login.

Account Security and Access

Account access is protected by password and OTP verification sent to your registered number. We never ask for your full PIN or wallet password through any support channel.

Data Retention Rules

Active account records — including DANA and OVO transaction logs — are kept while your account is open. After closure, data is retained only as long as applicable record-keeping obligations require, then purged.

Your Right to Request Changes

You can request a copy of your personal data, ask us to correct inaccurate records, or submit a deletion request through live chat or email. We confirm receipt and outline the timeline before acting.

Your Privacy Questions Answered

These are the questions we hear most from account holders about how their data is handled on dedomino. If your question is not here, reach out through live chat with your account details ready.

We collect your name, contact details, device identifiers and the payment method you register — such as DANA, OVO or GoPay. We use this to run your account and process transactions.

Payment data is passed only to the processor handling that specific transaction. Those processors are bound by data protection terms. We do not share wallet details with advertisers or unrelated third parties.

Contact us via live chat or the support email in your account settings. Include your registered email address. We will confirm the request and send your data within the timeline we give you.

Yes. Submit a deletion request through live chat or email support. We remove personal data after verifying your identity, keeping only what applicable law requires us to retain.

We use session cookies to keep your login active while you browse on mobile. You can clear them from your device browser settings, but this will log you out of your current session.

Reach our support team through live chat or email immediately. State what you believe went wrong and your account details. We investigate and respond with findings before taking any corrective action.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.